They usually respond to stuff in their support forums, at least they responded to me a few months ago.
They responded to me a while ago with some troubleshooting advice but no real bug fixes or anything. Hey, stuff works now, guess I ended up coming out on top.
Worse case you reinstall the OS, which I am sure you have already done many times, lol.
I have a GPU that needs A-EON's enhancer packs, so reinstalling the OS means
I need to use a custom install method. This is fine, however, if the 4.1FE U2 update breaks any A-EON stuff, I may be screwed.
I ended up watching TV and drinking whiskey today so the 4.1FE U2 update job
--- Mystic BBS v1.12 A46 2020/08/06 (Linux/64)
* Origin: monterey bbs (77:1/128)